Help Center

FAQ

Payments, Promotions & Gift Cards

What payment methods do you support?

Refunds

What currency is your website displayed in?

How can I pay for my order?

My discount code won't work

This item was on sale previously, can I get it at the sale price?

Gift Cards

An item I own is now a lower price, can you refund me the difference?

Delivery

Where is my order?

Customs & Import Fees

Returns

Have you received my return yet?

Returns Policy

Orders

My order is lost

My order status is 'canceled' but I didn't cancel it

My order status is fulfilled, does that mean it should have been delivered?

I want to change my order

There is something missing from my order

You have sent me the wrong item

I have received a faulty item

Top